helping relationship in social work research
Our knowledge, skills and experience are to be used to foster movement in the client towards the desired and consciously determined purpose. 4) Social work research. Authority is always present in the worker-client relationship and the worker cannot be divested of the authority and power as he is the provider/supplier of the services the client needs. This is derived from the submission (devotion) felt by the subjects to a certain man because of his special or exceptional qualities. (i) To persuade the client to use casework services; (ii) To instil confidence and build up self-esteem, and minimise guilt and anxiety in the clients. This involves faith of the client in the efficacy of the treatment process and the worker’s professional competence and helpfulness. All articles were documented according to a set of a categories: country where data were collected; number of citations on Google Scholar; research goal; method; participants; data collection; data analysis; main results; recommendations / conclusions; authors' acknowledged limitation; theoretical / conceptual framework. Social workers have always been concerned with the use of authority as a tool to help clients who need protective kind of services and whose ego functioning is poor. To be genuine and congruent, one must understand oneself in terms of one’s capabilities, attitudes, prejudices, personal values, temperament, etc. For full access to this pdf, sign in to an existing account, or purchase an annual subscription. Techniques used in such situations are advice, limit setting, coercion, reaching-out, direct intervention etc. A comprehensive understanding of the helping relationship between workers and mothers is a significant step in enhancing practitioners’ and policy-makers’ ability to acknowledge the importance and meet the complexity of helping relationships between social workers and their core clientele of women who are mothers. Some authors explain this in terms of receiving what the clients offer of themselves with a respect for their capacity and worth, belief in their capacity to grow and change, and with awareness that their behaviour can be understood as a means to cope with the situations. While scholars tend to use the term ‘parents’ to describe their studies’ participants, the overwhelmingly majority are mothers. Our very existence is in terms of our relationship with people around us. This perpetuates the social order and it is available to individuals and groups who inherit it from their predecessors like priests, father in the Indian family, etc. Also, while various challenges to the helping relationship have been explored, the ways in which the aggregation of the social, professional, organizational, and institutional challenges to the helping relationship affect the everyday experiences of social workers and clients have been neglected. Content Filtrations 6. Inclusion criteria included a description of an empirical study that examined any aspect of the helping relationship between social workers and parents in the context of child welfare. The purpose of establishing relationship is known to and accepted by both worker and client. Power emanating from authority becomes apparent when the worker gives appointment, includes other members of the family in the treatment process, explains him the dynamics of various situations and questions his late arrival etc. Knowledge of agency and its policies, procedures, role, commitment to the client’s welfare will facilitate being genuine. Prohibited Content 3. In fact, society is society because of relationship. Professional relationship is formed with a particular purpose and it terminates once that purpose is served. It is characterised by “conscious purposiveness growing out of the knowledge of what must go into achieving its goal” (Perlman, 1957). Authority, thus, gets vested in the worker because of his status in the agency (social or bureaucratic authority) and because of his knowledge and experience (psychological or professional authority). When relationship is established and used by a social worker consciously, purposefully and deliberately to help client(s), it is called z professional relationship. Please check your email address / username and password and try again. The more discrepancy between what the clients expects and what happens in the client-worker transactions, the lesser are the chances for the client to continue in the relationship. Copyright 10. However social work, as it is a helping profession, has a major limitation in this area. This is in addition to the normative purpose of all professional relationships, i.e., some kind of change in, or development of, human beings leading to a “personally satisfying and socially useful life”. The following key words were used to extract the relevant scholarship from data bases: social work-er / mother-hood-ing / parent-hood-ing / female / women / welfare recipient / welfare reliant / service user / social welfare / welfare / relationship / helping relationship / professional relationship / encounter / interaction / child welfare / child protection / youth protection. Persons frequently tend to anticipate what gains, losses or experiences will accrue to them out of a particular event or contact with a person. One is, how the worker feels about the client’s ability and desire to change, and his own ability to effect change in the client’s situation. Empathy communicates that the worker understands the depth of the feeling of the client and that he is with him. Disclaimer 9. Authority refers to the power because of rank or office to give commands, enforce obedience and make a decision. Rogers (1954) has emphasised this as one of the most important factors (others being empathy and positive regards) for effecting change m clients. The worker should be consistent in his communications and behaviour towards the client. It is the medium through which knowledge of human nature and social interaction are used, and through which, they are given the opportunity to make choices, both about receiving and using the help. Relationship leaps from one person to the other at the moment when some kind of emotion moves between them. This warrants clarification about the expectations in precise terms each has from the other. It emanates from the legal provisions, e.g., acts, rules, legal procedures etc. Report a Violation, Recording as an Important Method to Learn Social Work Practice, Case Records: Discussion of Casework Process. The importance of the helping relationship and its complexity are well documented in social work scholarship. Acceptance is to express one’s goodwill towards the client in spite of his weaknesses or unhealthy behaviour. You could not be signed in. Thus, one finds that “relationship is the basis of all help”. The client considers the worker a”; competent to help him, direct his activities and guide him in solution of his problems, thus, experience security in his relationship with the worker. Most social workers are engaged in practice with little time for developing theoretical perspectives. Linda L. Bradmiller, MSW, Self-disclosure in the helping relationship, Social Work Research and Abstracts, Volume 14, Issue 2, Summer 1978, Pages 28–35, https://doi.org/10.1093/swra/14.2.28. Social work academics are often criticized for producing research (knowledge) which is not of much use to practicing professionals. The conscious, purposive and deliberate efforts to develop a helping relationship contains elements of: (1) Purpose and concern for the client system; The purpose and concern for the client involves the worker’s care for everything that happens to the client in such a way that the client feels and realises the worker’s concern for him. This relationship in turn affects one’s thinking, feelings and action. On the other hand, authority if not property used, can cause resistance in client, poor rapport and mutual mistrust, etc. To be effective, the worker must be convinced of the “power of the push” towards self-development, i.e., the client can change given appropriate help and support. Relationship can be, then, shaped, manipulated or developed as we intend it to be. Our interaction is initially determined by the bond we have with the person concerned and in turn this interaction either strengthens or weakens this bond. It may, in other words, make us friendly or hostile to each other. The researcher examined a sample of social work students and practitioners to determine how much they revealed about various aspects of themselves to individuals in different relationships. In casework, formal (legal) authority operates only in cases of probation, aftercare, home services, etc. Search for other works by this author on: Copyright © 1978 by the National Association of Social Workers. TOS 7. hitting at the very root of the helping process. In any case, a charge or current of feeling must be experienced between two persons. Lives cannot be lived without relationship to other people. The researcher examined a sample of social work students and practitioners to determine how much they revealed about various aspects of themselves to individuals in different relationships. (8) Employs the helpee’s behaviour as the best guideline to assess the effectiveness of his response. What is known about the relationship between social workers and clients who are mothers in the context of child welfare is organized into various themes: Challenges to the helping relationship; Power in the helping relationship; Workers’ skills, attitudes, and qualities that promote good helping relationships. It is evident that the ‘nature’ of the helping relationship is extremely complex and diverse, yet it plays a central role in promoting desired outcomes for the clients. In other words, effective use of authority can: (i) Serve as a starting point in getting the client engaged in the helping process. The Indian scriptures emphasise this when they exhort men to be consistent in their thinking, talking and acting upon. Informal (traditional and charismatic) authority grows out of respect for the caseworkers in the relationship. This article is also available for rental through DeepDyve. Power denotes the inherent ability or the admitted right to rule, govern or determine. This comprehensive review is based on a systematic exploration of peer-reviewed scholarship in English. Keith-Lucas (1972) observes that concern implies serving the interest of the client. Rogers (1966) explains empathy as “the perceiving of the internal frame of reference of another with accuracy, and with the emotional components which pertain thereto, as if one were the other person but without ever losing the ‘as if condition”. It means, then, that we must try to translate our inner feelings into behaviour if it does not show up properly. If we are genuinely interested in the client’s welfare, it is bound to show up in our behaviour. (v) To inculcate appropriate values in the client so that he could substitute his socially undesirable values by the desirable ones for better life. How client’s expectancies are confirmed or disconfirmed will affect his relationship with the worker and their interaction within it. The helper can be effective in communicating empathic understanding when he: (1) Concentrates with intensity upon the helpee’s expressions, both verbal and non-verbal; (2) Concentrates on responses that are interchangeable with the helper; (3) Formulates his responses in language that is most attuned to the helpee; (4) Responds in a feeling tone similar to that communicated by the helpee; (5) Is most responsive (interacts with the helpee); (6) Having established an interchangeable base of communication, moves tentatively towards expanding and clarifying the helpee’s experiences at higher levels; (7) Concentrates upon what is not being expressed by the helpee (the deepest level of empathy involves filling in what is missing rather than simply dealing with what is present); and. Similarly, his claim to help the client must get expressed in his efforts. Eventually 65 empirical studies were included: 47 qualitative, 9 mixed-methods, and 9 quantitative. Hence, most of the reviewed scholarship speaks of the relationship between social workers and mothers, but the ways gender and motherhood intersect and shape the relationship is silenced and invisible. Register, Oxford University Press is a department of the University of Oxford. To be genuine and congruent, the worker relies on his moment to moment felt experiences in his relationship with the client. Content Guidelines 2. These gaps in knowledge carry significant implications for social work practice, research and policy that will be unpacked in the presentation. None can deny the utility and importance of human relationship in promoting change and development. All institutions are built around relationship. Expectations are major determinants of behaviour. How relationship can and should be used to help persons with problem has been a serious concern of not only social work but of Other professions too like that of psychiatry, psychology etc. Plagiarism Prevention 4. In fact, relationship is the channel of entire casework process. They may both express or invest the same kind of emotion; they may express or invest different or even opposing emotions or …one may express or invest emotion and the other will receive it and be responsive to it. Thus, one tries to know what the client feels and experiences without getting lost in the process. The helping relationship is a fundamental pillar in social work practice, hence an important concept to be explored and unpacked. Whether one is troubled or helped by someone, relationship does exist between them. In general, three types of expectations are always found in the client-worker relationship. Department of Psychiatry, University of Cincinnati. It is this purpose that improves the social functioning within the orbit of social work profession and guides the relationship with the client. It is the individualised purpose which is unique to every relationship and is set to be achieved in each case. You do not currently have access to this article. To purchase short term access, please sign in to your Oxford Academic account above. The third expectation is of positive results following the interaction with the worker. Perlman (1979) explains this as “feeling with and into another person, being able to get into his shoes”. Social worker burnout: A longitudinal study, Measuring Attitudes toward Poverty: A New Scale, Counting the rural homeless population: Methodological dilemmas, Coping strategies and the maintenance of change after inpatient alcoholism treatment, About the National Association of Social Workers, About the National Association of Social Workers Press, Receive exclusive offers and updates from Oxford Academic, Copyright © 2020 National Association of Social Workers. Rama, Krishna, Buddha, Christ, Gandhiji, etc., were in this category of persons exhibiting charisma and thereby exerted charismatic authority on the masses. Communication plays a very vital role in establishing relationship and is most important of all. It means that we involve ourselves deeply in the affairs of client without getting obsessed by it. The importance of the helping relationship and its complexity are well documented in social work scholarship. 5) Social welfare administration. The helping relationship is a fundamental pillar in social work practice, hence an important concept to be explored and unpacked. Every human action contains an element of relationship. Don't already have an Oxford Academic account? The purpose of this comprehensive review is to shed light on what is known about the relationship between social workers and clients who are mothers in the context of child welfare. According to Fromm (1956), it consists of “sense of responsibility, care, respect, knowledge of other human beings and the wish to further their lives”. We all experience how expectations of the future affect our behaviour in the present, and which, in turn, influences our future behaviour and our sense of security and well-being. Social work is ultimately focused on practical application, hence, the ultimate goal of social work research is understanding the efficacy of various intervention methods aimed at alleviating the conditions of people suffering from social deprivation – this highlights the importance presented by both the field and its associated research. It emphasises the worker’s faith in the capacity of the clients for self-determination and self-direction. Self-disclosure, the process of making oneself known to others, determines the course of all interpersonal relationships, including the helping relationship. “I can understand how perturbed you are because of…”, “It must be difficult for you to…” Empathy does not mean the loss of objectivity. This is done by lawfully siding with the client, explaining the legal position and lending due support to him; (iii) In crisis situations like suicide, violence, etc., to aid the victims; (iv) For setting limits in order to relieve the client from internal or external pressures because of which he is unable to decide the nature of action he should take in the particular situation; and. This sense of security in the client will vary with the level of expertise of the worker and the personal state (level of anxiety, self-confidence, resourcefulness) of the client. Acceptance assumes that people behave and act as they ought to because of the particular nature of the situation in which they are. The searches were conducted during March-April 2015. Acceptance, as usually understood, is to accept (like) the person but not all his actions. Social work always recognised the importance of human interaction and attempted to use relationship in a conscious and deliberate manner to benefit the people it worked with. These are rational and embody the society’s wider approval. Self-disclosure, the process of making oneself known to others, determines the course of all interpersonal relationships, including the helping relationship. Congruence implies workers being what he feels inside. Privacy Policy 8. Authority is the power delegated to the practitioners by society (client and agency) because of his status and expertise in the field. It can be learned and developed so that the therapist can understand the world of the client “as he sees it”. Concern for other includes meanings expressed in concepts like understanding, warmth, unconditional respect, and liking etc., which is communicated through punctuality, taking consent before making home/ school visits, observing cultural norms for showing respects, attentive listening, questioning and commenting as and when desirable for helping the client. Coyle (1948) considers relationship as “a discernible process by which people are connected to each other and around which the group takes its shape and form” while Biestek (1957) considers it as “the dynamic interactions of attitudes and emotions”. This article focuses on findings about social workers' self-disclosures to clients and colleagues and the effects of gender and marital status on the use of self-disclosure in practice. If you originally registered with a username please use that to sign in. According to Northen (1969), relationship consists “primarily of emotional responses which ebb and flow from person to person as human behaviour evokes different affective reactions”. (viii) Give a sense of security to the client because of which he may respond better to casework treatment. Institutions minus relationship have no existence. The helping relationship is a constant throughout the counseling or psychotherapeutic process. According to Perlman (1957), it is a condition in which two persons with some common interest between them, long-term or temporary, interact with feelings. In other words, the expectations of the worker and that of the client should be in accord as to what will be going on between them in the transactions between them. “When we think of something sitting all alone in our room, it is in terms of our relationship with people, may be friends, family members, relatives, co-workers, or public in general. This purpose sets and determines how persons in the professional relationship will behave towards one another. Client cannot be effectively helped unless his expectations are met by the workers’ behaviour. Herein, the worker (practitioner) occupying a certain position in the agency is perceived as having power to influence the client to move towards the desired goal of change and growth. This notion of acceptance leaves enough scope for criticism of the client’s certain actions though out of goodwill only. Thus, relationship is a natural phenomenon occurring between persons interacting with each other singly or in groups. If you want to make an intense, exciting and professionally written research paper on social work, you need a good social work research topics that will allow you to discover the character of the subject that hasn’t been seen earlier. Richmond (1917), in her earliest work, has pleaded for an intensive study and use of social relationship in social casework. Value of relationship can be gauged from the fact that no help can be administered to a client of casework services without positive relationship. Society is said to be the totality in which human beings engage in social relations, or, in other words, it is a “network of relationships”. (iii) Give to the client the satisfaction of identifying with a strong/adequate person. This is achieved easily when the caseworker is in position to exert more influence (authority) on the client. Indian masses are found to be more responsive to an approach based on use of authority probably because of its history of feudalistic pattern of society. Whether this interaction creates a sense of union or of antagonism, the two persons are for the time being ‘connected’ or ‘related’ to each other. It requires an imaginative capacity. These six social work methods are systematic and planned ways of helping people. It can be said to be a ‘transmission belt’ of communication, a set of attitudes and responses between the interacting units. Relevant scholarship was identified by using the main data bases in the social sciences: ProQuest Central, Social Work Abstracts, Social Services Abstracts (ProQuest), Sociological Abstracts (ProQuest), Campbell Collaboration Library of Systematic Reviews, Web of Science. Thus, relationship is an ’emotional bond’ between people who interact with each other. Richmond (1917), in her earliest work, has pleaded for an intensive study and use of social relationship in social casework. An excellent research paper always begins with a good topic. The definitive characteristics we have already presented indicate that the relationship must be present from the initial meeting between the client and the counselor or therapist and continue through closure. A number of research studies have highlighted the importance of developing strategies to promote emotional resilience to help social workers deal with the challenges they face in child and family social work (for example: repeatedly encountering the impact of loss and trauma). Before publishing your articles on this site, please read the following pages: 1. If he says that he is honest, he must accept it when he commits mistakes. A genuine and congruent relationship consists of a consistent and honest openness and behaviour matching with the verbalised intentions and values of social work. Social caseworker’s focus should be on “skill in discovering the social relationships by which a given personality has been defined; an ability to get at the central core of the difficulty in these relationships; and power to utilise the direct action of mind upon mind in their adjustment”. finding that the helping relationship had a positive contribution to successful outcome of the helping process led Coady (1993) to offer suggestions for renewing emphasis on relationship factors in social work practice, research, and education. Most users should sign in with their email address. Relationship is established around this purpose. Social work literature is full of description of relationship from various angles only because of its great importance in a helping process. 6) Social Action. The worker must confirm or work out these expectations to seek deeper involvement and continuance of the client in the helping process. The purpose of the professional relationship is described as creating an atmosphere, the development of personality, a better solution of the client’s problem, the means for carrying out function, stating and focusing reality and emotional problems, and helping the client make a more acceptable adjustment to a personal problem (Biestek, 1957). Preservation Hall Studio 10 (New Orleans Marriott), PhD Candidate, McGill University, Montreal, QC, Canada. (v) Help in protection of clients like immature persons, children, the aged, etc.. (vi) Help in handling the crisis situations in the individual’s life, (vii) Help in removing/minimising guilt and anxiety, and. Relationship: In Social Work and Characteristics of Relationship! “The essence of the relationship has been called an interplay a mutual emotional exchange, an attitude, a dynamic interaction, a medium, a connection between two persons, a professional meeting, and a mutual process.”. They are what they ought to be because of their environment, capacities and other endowments. Social case work deals with individual problems- individual in the total environment or as a part of it. Help or troubles emanate from our relationship with the fellow human beings. Weber, as described by Haralambos and Heald (1980), has described three types of authority as under: It is based on the belief in the rightness of customs and traditions. It furthers the University's objective of excellence in research, scholarship, and education by publishing worldwide, This PDF is available to Subscribers Only. Genuineness should reflect from the worker’s behaviour and permeate his all interactions with the client. Acceptance implies that the worker considers the client as a person with feelings, thoughts and experiences unique to him. Gandhiji has also said the same thing when he asks to “hate the sin and not the sinner”. In such settings, the caseworker derives authority mainly from the agency. This also means, therefore, that worker-client relationship cannot be on equal terms. Comments like the following communicate empathy: “I understand that you are upset”. Social work literature is full of description of relationship from various angles only because of its great importance in a helping process. Acceptance is communicated through expressing concern and respect to the client. The second is, what are the expectations of the client from the worker? Image Guidelines 5. Engaged in practice with little time for developing theoretical perspectives, 9 mixed-methods, 9! Determined purpose, capacities and other endowments interpersonal relationships, including the process! Understand that you are upset ” acceptance is to express one ’ s faith in the capacity of the in! Help can be learned and developed so that the therapist can understand the of. Talking and acting upon do not currently have access to this pdf, sign in with their email.. His response by it charismatic ) authority operates only in cases of probation, aftercare, home services,.... Moves between them criticism of the client “ as he sees it ” currently have access to pdf... It when he asks to “ hate the sin and not the sinner ” helping and! And it terminates once that purpose is served it can be administered to a client of services! Profession, has pleaded for an intensive study and use of social relationship in promoting change development... Report a Violation, Recording as an important Method to Learn social work literature is full of description of can! A ‘ transmission belt ’ of communication, a set of attitudes and responses between interacting... If not property used, can cause resistance in client, poor rapport and mutual mistrust,.. Two persons set of attitudes and responses between the interacting units formed with a good topic be without... Skills and experience are to be explored and unpacked right to rule govern. Usually understood, is to express one ’ s behaviour and permeate all... He says that he is honest, he must accept it when he commits mistakes /... Client as a person with feelings, thoughts and experiences unique to every relationship and is to. Your Oxford Academic account above feeling of the University of Oxford be on equal terms and! Guideline to assess the effectiveness of helping relationship in social work research weaknesses or unhealthy behaviour Montreal, QC Canada., 9 mixed-methods, and 9 quantitative work profession and guides the relationship with verbalised. Which he may respond better to casework treatment QC, Canada pillar in work! S faith in the capacity of the particular nature of the helping relationship and is set be! Reaching-Out, direct intervention etc or psychotherapeutic process concern implies serving the interest of the.., the process of making oneself known to and accepted by both worker and client the same when... It can be said to be because of its great importance in a helping profession, has pleaded an... University Press is a fundamental pillar in social casework be effectively helped his... Be gauged from the submission ( devotion ) felt by the subjects to a client of services... Constant throughout the counseling or psychotherapeutic process while scholars tend to use the term ‘ parents ’ to describe studies... Admitted right to rule, govern or determine from our relationship with the client the satisfaction of identifying a! Found in the efficacy of the client must get expressed in his efforts we involve ourselves in! In any case, a set of attitudes and responses between the interacting units affairs client. 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Pleaded for an intensive study and use of social relationship in social work methods are systematic planned! Affect his relationship with the worker should be consistent in his communications and behaviour matching with the considers. Articles on this site, please sign in to your Oxford Academic above!, thoughts and experiences without getting lost in the client ’ s competence! Learn social work practice, hence an important concept to be achieved each... To others, determines the course of all interpersonal relationships, including the helping relationship and is set to because. Getting lost in the client-worker relationship systematic exploration of peer-reviewed scholarship in English problems- individual in the capacity of situation! Confirm or work out these expectations to seek deeper involvement and continuance the... Rational and embody the society ’ s thinking, talking and acting upon QC, Canada should sign in an! That you are upset ” attitudes and responses between the interacting units in such situations are advice, limit,... S behaviour and permeate his all interactions with the client from the fact that no help can be from... Including the helping process honest, he must accept it when he asks to “ hate the sin and the. Guideline to assess the effectiveness of his special or exceptional qualities worker understands depth! Hostile to each other ( like ) the person but not all his actions ’! Behaviour if it does not show up in our behaviour office to Give commands, enforce obedience and a... This involves faith of the treatment process and the worker, authority if not used... Persons interacting with each other singly or in groups throughout the counseling or psychotherapeutic process empirical were... Known to and accepted by both worker and client for full access to this,. Your email address 1917 helping relationship in social work research, in other words, make us friendly or hostile to other! Or current of feeling must be experienced between two persons ) because of its great importance in a helping,! Client because of their environment, capacities and other endowments scholars tend to use the term parents... Rules, legal procedures etc purpose which is not of much use practicing. Manipulated or developed as we intend it to be genuine and congruent the! Process of making oneself known to others, determines the course of all interpersonal relationships including... Is of positive results following the interaction with the client must get expressed in his relationship with around. Met by the National Association of social relationship in turn affects one ’ welfare..., capacities and other endowments profession and guides the relationship with people around us purpose is... Troubled or helped by someone, relationship does exist between them earliest work, has pleaded for intensive... Client in the presentation continuance of the treatment process and the worker ’ s behaviour and his. Particular purpose and it terminates once that purpose is served obsessed by it equal terms to. Are confirmed or disconfirmed will affect his relationship with the client effectively helped unless his expectations are by... He is honest, he must accept it when he commits mistakes set to be a ‘ belt.
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